news October 21st, the day before, Dunhuang reached a strategic cooperation network and the largest third party quality service provider SquareTrade, by SquareTrade for Dunhuang network platform 3C products provide third party warranty service.
SquareTrade learned billion state power network, warranty service will be officially launched in Dunhuang on October 27th net buyers page. Buyers in the purchase of 3C products, at the same time can choose to buy the product for one year or two years of quality assurance services. After the success of the purchase, if the product problems, can be directly linked to SquareTrade service providers to provide free repair or replacement services.
in the process of applying the warranty, the buyer can submit online product warranty problems and needs, and to check the progress and at the same time, enjoy 5 days of service time and commitment to send free and send service, and 24 hours of customer service.
According to the Dunhuang
network, the introduction of SquareTrade can bring more benefits to the seller: customer service platform to reduce complaints, due to product quality problems, reduce unnecessary losses caused by the seller to shorten the processing customer service customer service dispute problem and improve the sellers shop time sales of 3C products, etc..
is reported that the initial line of service only for buyers in the United States, but in the future will gradually expand to Europe and emerging markets.
billion state power network has learned, SquareTrade was founded in 1999, is committed to provide quality services for electronic products, has been with eBay, Amazon, Costco, Sam’s club, Staples, Tesco and other large online shopping platform to establish a cooperative. The strategic cooperation with the Dunhuang network, but also the introduction of China’s domestic cross-border electricity supplier platform for the first time third party warranty services.